Frequently Asked Questions

  • Q
    Question: How does MensLine Australia work?
    A
    Answer:

    MensLine Australia offers telephone, online chat and video counselling for men with family and relationship concerns.

    The service is run by professionally trained counsellors, who are expert in men’s issues.

    You can speak to our counsellors about relationships, loss and grief, loneliness, depression, anxiety, trauma, mental illness, parenting concerns, wellbeing, and more.

    MensLine Australia provides single session services to all callers and online counselling users without referral, multi-session services to eligible clients on a needs and eligibility basis, and case coordination support for clients who present as having unmet needs and require ongoing support to connect with services in their area over a four to six-week period.

    You can call 1300 78 99 78 from anywhere in Australia at a time that suits you.

  • Q
    Question: How does online chat work?
    A
    Answer:

    To access online counselling, simply click the floating chat button to the right of the screen.

    A pop-up chat widget will then appear.

    Enter your details in the mandatory fields and if one of our professional counsellors are available, you will be able to chat with them straight away.

    There is no longer a need to register your details on our website.

  • Q
    Question: How does video chat work?
    A
    Answer:

    To access online counselling video chat, you will need to schedule an appointment.

    Simply click the video chat button located at the bottom of each page.

    A pop-up chat widget will then appear.

    Enter your details in the mandatory fields and if one of our professional counsellors are available, you will be able to chat with them straight away.

    They will take all relevant details and schedule a suitable time for a video chat appointment to take place.

    All video chats are conducted via zoom.

    Please have handy:

    • Your email address
    • Your reasons for using the MensLine Australia video counselling service.

    There is no longer a need to register your details on our website.

  • Q
    Question: What qualifications do counsellors have?
    A
    Answer:

    The service is staffed by professional counsellors who have demonstrated a minimum of 456 post-qualification face-to-face hours of counselling experience prior to joining.

    All counsellors hold a tertiary degree of minimum three-year duration in a relevant discipline of psychology, social work, counselling and social science or welfare studies.

  • Q
    Question: Is MensLine Australia free?
    A
    Answer:

    Yes, the service is free.

    If you are calling from a landline, you will be charged the cost of a standard local call. When calling from a mobile, call charges will vary depending on your provider and plan.

  • Q
    Question: Can I call if I am not based in Australia?
    A
    Answer:

    Unfortunately, this service is not available to people outside of Australia. Please contact your local support service.

    Befrienders Worldwide provides information about suicide and emotional support services worldwide in multiple languages.

  • Q
    Question: Can someone receive counselling if they don’t speak English?
    A
    Answer:

    Yes, counselling is available to people whose first language is not English.

    The Translation and Interpretation Service (TIS) is available to anyone who does not speak English.

    When you call MensLine Australia, you can ask for an interpreter. You may be put on hold for a short while, and then connected to a TIS interpreter on a conference call.

    Optionally, you can call TIS directly on 131 450 and ask them to call MensLine Australia.

    Counselling is most effective when the counsellor and caller can communicate as honestly as possible. While we acknowledge that this could sometimes feel awkward when a translator is involved, we encourage you to be as open as you can in order to get the most out of counselling. TIS officers are bound by privacy legislation to protect clients’ rights. The usual risk assessments and ethics of counselling apply.

  • Q
    Question: Can I use the National Relay Service?
    A
    Answer:

    Yes, our counsellors are experienced in working with clients through the National Relay Service (NRS). They will work with the relay officer to provide counselling and are conscious of obstacles facing people with a disability. They will use a person-centred, strength-based approach to suit their needs.

    A counsellor will work to get the most out of the session by communicating as openly and directly as possible, almost as if the relay officer is not involved.

    NRS officers are bound by privacy legislation to protect clients’ rights. The usual risk assessments and ethics of counselling apply.

  • Q
    Question: Why do you need to know my number?
    A
    Answer:

    To ensure your safety.

    We may need to provide further assistance if you or someone you know is in danger. So that we can get help quickly we alert emergency services using your number.  We will always encourage you to contact emergency services yourself, however it is part of our legal duty of care to alert emergency services if someone is in danger.

    This is a legal requirement that applies to all counselling services including domestic violence, suicide, mental and social health services.

    If you have a silent number (i.e. have permanently blocked your number), you can unblock it on a per-call basis by dialing  *31#  before dialing each phone number.

    For further information about privacy or your rights and responsibilities when using this service please see our Privacy Policy.

  • Q
    Question: How do I access the MensLine Australia Forum
    A
    Answer:

    The MensLine Australia Forum is a community led forum offering peer support for parenting issues, relationship advice and emotional wellbeing for men.

    Follow the link below for access to the MensLine Australia Forum. Once registered you will have access to:

    • Connect with other men on similar topics of interest,
    • Start your own discussion threads
    • Share your stories
    • Comment on posts, offering your own advice and support to other men.

    Enter MensLine Australia Forum

  • Q
    Question: How many MensLine Australia Toolkit's are there?
    A
    Answer:

    MensLine Australia has 19 toolkit’s in total that are available to download

    Each worksheet is designed to assist you in developing your personal skills to better manage your current situation. These worksheets are interactive PDFs allowing you to type your answers into the spaces provided and save or print if desired.

    Self-care toolkit

     

    Anger management toolkit

     

    Communication toolkit