Update 01/04/2020: 17:30
We are currently experiencing network congestion to our usual number, as a result, you may not be able to speak to a counsellor on the phone.
Please try contacting us via our web chat or calling us on 03 8371 2851
If you need support call our counselling team on
If someone’s life is in danger or there is an immediate risk of harm, call emergency services on 000.
For all non-urgent enquiries please fill out the form below. Enquiries will be answered during business hours.
Make an enquiry
Postal address: On the Line, PO Box 2335, Footscray VIC 3011
We will respond to all complaints in a confidential, sensitive and prompt manner. We shall provide you with an outcome report. Making a complaint will not compromise your right to access our service. Your complaint will be treated fairly and without discrimination.
If you do not consider that your complaint has been adequately dealt with by us, you may make a further complaint to the Department of Social Services. Please refer to their website https://www.dss.gov.au/contact/feedback-compliments-complaints-and-enquiries/complaints-page