Phone and Online Counselling

With MensLine Australia’s online counselling, you can access free professional support, no matter where you are in Australia.

Our qualified counsellors specialise in family and relationship issues, including relationship breakdown, separation and divorce, parenting, family violence, suicide prevention and emotional well-being.

Counselling is a conversation between a trained mental health professional and someone who wants to talk about their worries and concerns, and/or work through their mental and social health issues.

All staff managing our telephone or online counselling services are qualified professional counsellors, social workers or psychologists, trained to follow a contextual counselling and problem solving process to listen, understand you, and help you find ways to feel better.

Please note this service is only available to people living in Australia. Unfortunately, we cannot provide assistance to people outside Australia and we recommend you contact your nearest support service.

You do not require a medical referral to initiate contact. This means you can access free professional counselling anywhere, at a time that is convenient to you.

 

Telephone counselling

Call MensLine Australia on 1300 78 99 78 to talk with a counsellor anywhere, anytime.

 

Online chat – what you can expect

Access MensLine Australia online counselling and chat with a counsellor anywhere, anytime.

  • Real time online chat with a professional counsellor
  • A focused session lasting for up to thirty minutes. Your online counsellor will advise you when your session is coming to a close
  • A free service available 24/7.

How to access online chat counselling:

  • To access online counselling, simply click the floating chat button to the right of the screen
  • A pop-up chat widget will then appear
  • Enter your details in the mandatory fields and if one of our professional counsellors are available, you will be able to chat with them straight away
  • There is no longer a need to register your details on our website.

 

Video chat – What you can expect

  • Real-time support via a video link allowing you to talk with a professional counsellor
  • A focussed session lasting up to thirty minutes. Your online counsellor will advise you when your session is coming to a close
  • A free service available by appointment.

How to access video chat service:

  • To access online counselling video chat, you will need to schedule an appointment
  • Simply click the video chat button located at the bottom of each page
  • A pop-up chat widget will then appear
  • Enter your details in the mandatory fields and if one of our professional counsellors are available, you will be able to chat with them straight away
  • They will take all relevant details and schedule a suitable time for a video chat appointment to take place
  • All video chats are conducted via zoom
  • Please have handy:
    • Your email address
    • Your reasons for using the MensLine Australia video counselling service.
  • There is no longer a need to register your details on our website.

 

Overseas

Please note MensLine Australia is only available to people living in Australia aged 15 years and older (18 for video chat). Unfortunately, we cannot provide assistance to people overseas and we recommend you contact your nearest support service.

Befrienders Worldwide provides information about suicide and emotional support services worldwide in multiple languages.